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Reality Check Mystery Shoppers

The Foundation of Great Customer Service is Knowledge

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Move Your Customer Service
Forward

Regardless of where your operation is today, Reality Check can help you measure and improve the way your customers interact with your employees and your brand.

NEW!

Introducing the Clean & Safe Employee Health Tracking Program

Restore customer confidence with this user-friendly, affordable survey interface that allows managers to screen employee health quickly and easily.

Our Services

Social Media MonitoringSocial Media Monitoring

Monitor all of your Social Media activity. Easy tools to manage, respond and track online reviews.

Audits & Internal ScorecardsMystery Shopping

A comprehensive, unbiased evaluation of company standards and service techniques

Mystery ShoppingCustomer Satisfaction Surveys

Capture the specific events that make or break customer experiences and track performance over time

Audits & Internal ScorecardsAudits & Internal Scorecards

Track compliance and performance with easy to use tools for your team's internal scorecards or checklists.

About Us

Twenty-plus Years

 

For over 20 years, Reality Check has been helping businesses achieve better financial performance and improve customer satisfaction. We provide Mystery Shopping, Customer Satisfaction Surveys, and Internal Audits and scorecards to customers all across North America, and—through our network of partners—in Asia, Europe and South America. Our industry expertise spans retail, grocery, restaurants, casinos, property management, as well as many custom and speciality services.

Why Reality Check

 

We want to be your long term partner

  • Over 20 Years Experience
  • Expert consulting throughout all program phases
  • Personal service and responsive program support
  • Professional and respectful treatment of shoppers
  • "Industry best" easy-to-use online reports and tools
  • Ability to create custom solutions for your business

Why Reality Check?

Ready to get started?

BEWARE OF SCAMS

Scammers are impersonating mystery shopping companies
What to look out for