How Customer Satisfaction Surveys Work
Exponentially increase the value of mystery shopping data by pairing it with direct customer satisfaction polling for unparalleled insight into your company’s performance
Reality Check will work with you to create a custom survey, hosted through our online portal. Customers can be prompted to access the survey through custom links or QR codes that can be displayed on receipts, websites, or printed cards and materials.
You get real-time access to the results through your customized online dashboard. We’ll provide summary and trend reports, and you can even view customer survey data side-by-side with data from your mystery shopping program.
How Customer Satisfaction Surveys Can Help Your Business
- Gathering invaluable data on customer satisfaction from the customers themselves.
- Promote return visits by providing coupons, specials, or event promotions.
- Provide a tool for customers with a service issue to communicate directly with you instead of posting on social media.
- Enable managers to immediately respond to the customer and solve the problem.
- Automatically capture, document and track all responses.
CUSTOMER SURVEYS + MYSTERY SHOPPING:
While mystery shopping is focused on detailed and objective data, customer surveys allow you to tap into raw emotional responses, which are equally vital in understanding your customers and improving your brand.
Industries We Serve
In addition to the core expertise below, we have worked with many other businesses in many other industries, and we specialize in designing custom programs to fit your needs.
- Property management